Frequently Asked Questions
Everything you need to know about your Palm Pals experience.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-7 business days within the continental US. International orders may take 10-15 business days depending on the destination.
How do I process a return or exchange?
If you are not 100% satisfied with your purchase, you can return or exchange your items within 30 days of delivery. All items must be unworn, unwashed, and in their original packaging.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey directly on our website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How do I find my correct size?
Each product page includes a detailed sizing chart with measurements in both inches and centimeters. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
At Palm Pals, we are committed to ethical fashion. We prioritize organic cotton and recycled fabrics in our collections to minimize our environmental footprint.